Privacy Policy

Window-Mart Ltd Privacy Policy

Effective Date: 1st June 2024

This Privacy Policy outlines how Window-Mart Ltd (“we”, “us”, or “our”) manages your personal information when you interact with our website at www.window-mart.co.uk (“Website”) and utilize our services (“Services”).

1. Information We Collect

We may collect and process the following types of personal information about you:

• Contact Information: Includes your name, email address, phone number, and postal address.
• Purchase History: Details of your purchases from us, such as product descriptions, order values, and delivery details.
• Website Usage Data: We collect data via cookies and similar tracking technologies regarding your interactions on our Website, including your browsing history, IP address, device type, and referring URLs.
• Communication Data: When you send us emails or communicate through contact forms, we store those communications to address your inquiries.

2. How We Collect Information

• Direct Interactions: You provide us personal information when filling out forms on our Website or by contacting us via email or phone.
• Cookies and Tracking Technologies: For detailed information about the types of cookies we use and their purposes, please refer to Section 10 of this policy.

3. How We Use Your Information

• Service Provision: Processing orders and providing you with the requested services.
• Customer Support: Responding to your inquiries and ensuring effective customer service.
• Marketing: Sending you marketing communications with your explicit consent, which you may withdraw at any time.
• Personalization and Website Enhancement: Improving and personalizing your experience on our Website.
• Compliance and Enforcement: Complying with legal obligations and protecting our legitimate business interests and legal rights.

4. Legal Basis for Processing

• Contractual Necessity: Processing your data is necessary to fulfill our contractual obligations to you when you make purchases.
• Legitimate Interests: We process data for legitimate business purposes, which include keeping our records updated and understanding how customers use our services.
• Consent: Specifically for marketing purposes, we process your personal data only with your explicit consent.

5. Data Retention

Your personal information is retained for a period of 2 years after your last interaction with us, or as long as necessary to comply with our legal obligations or resolve disputes.

6. Data Storage and International Transfers

Your data may be stored and processed in the United Kingdom or any other country where our servers or third-party service providers are located. We ensure that suitable safeguards are in place to protect your data regardless of where it is processed.

7. Data Sharing

We do not share your personal information with third parties for their marketing purposes. We may share your information with service providers who assist us in operating our Website and conducting our business, under strict confidentiality agreements.

8. Data Breach Notification

In the unlikely event of a data breach, we will notify you promptly if there is a serious risk to your personal rights and freedoms, in line with our legal obligations.

9. Your Rights

You have rights under data protection laws in relation to your personal information, including the right to access, correct, delete, and restrict the use of your data. For more details on how to exercise these rights, please contact us.

10. Cookies

We use three types of cookies: strictly necessary, performance, and functionality cookies. You can manage cookie preferences through your browser settings, but this may affect your ability to use certain features of our Website.

Contact Information

For any inquiries or complaints about our use of your personal information, please contact us at:

Email: info@window-mart.co.uk
Phone: 01403 711936 or 01293 543513
Address: Old Barn Garden Centre, Worthing Road, Dial Post, Horsham, West Sussex, RH13 8NR

We regularly review our Privacy Policy and will post any updates on this page.